Refund and Cancellation Policy

This policy applies to carrier subscriptions on specialtyhaul.com. Using the Site as a shipper is free.

1. Plans

Premium membership: $19.99 per month. Taxes, if any, are extra. Payments are processed by Stripe.

2. Automatic renewal

Subscriptions renew automatically at the end of each monthly billing period at the then-current price, until you cancel.

3. How to cancel

Sign in, open your Dashboard and click "Manage or cancel subscription". You can cancel at any time, with no cancellation fee. If you cannot cancel online, email info@specialtyhaul.com from your account email and we will cancel it for you.

4. What happens when you cancel

Your cancellation takes effect at the end of the billing period you have already paid for. Your listing, Verified badge and quote requests stay active until then. After that, your listing is no longer shown as a paid listing and you stop receiving new quote requests. You will not be charged again.

5. Refunds

Subscription fees are non-refundable, and we do not give partial refunds or credits for unused time in a billing period. Exceptions: (a) if you were charged by mistake or charged twice, we will refund the incorrect charge; (b) if you contact us within 7 days of your very first payment and have not received any quote request through the Site, we will refund that first payment; (c) where the law requires a refund.

6. Failed payments

If a payment fails, your listing may be paused until payment is received. We may retry the payment.

7. Price changes

We will email you at least 30 days before a price change takes effect on your next renewal. You can cancel before then.

8. Questions or billing problems

Email info@specialtyhaul.com. Please contact us before opening a dispute with your bank so we can fix the problem quickly.